We take your privacy seriously - here's how we handle your info when you stay with us or just browse around.
Look, we get it - privacy policies can be a snooze-fest. But here at Ignis Ward Front Hotel, we're pretty straightforward about how we handle your personal details. We've been welcoming guests to our waterfront spot in Vancouver since we opened, and treating people's information with respect has always been part of our approach.
This policy covers what happens when you book a room, grab dinner at our restaurant, visit our website, or even just call to ask about our spa treatments. We've tried to keep the legal jargon to a minimum, but y'know, some of it's gotta be in here for compliance reasons.
When you're making a reservation or checking in, we'll ask for the basics - your name, email, phone number, and address. If you're booking through our site, we'll need credit card info too (though that goes straight to our secure payment processor, not stored on our servers).
We keep track of things like dietary restrictions, room preferences (ocean view vs. harbor-facing), spa appointment history, and any special occasions you've mentioned. This helps us make your next stay even better.
We've got cameras in public areas around the property for everyone's safety. This footage is kept for 30 days unless there's an incident that needs looking into.
We're not in the business of being creepy with your data. Here's what we actually do with it:
Processing your reservations, sending confirmation emails, managing check-ins and check-outs, handling payments and receipts.
Reaching out about your stay, answering questions, sending updates if something changes with your booking.
Remembering your preferences so we can prep your favorite room or have dietary info ready for the restaurant.
Sending occasional emails about special offers or events - but only if you've said it's cool to do so.
Analyzing how people use our site so we can make it better and fix anything that's not working right.
Meeting legal requirements, preventing fraud, protecting our property and guests' safety.
We take security pretty seriously around here. Our waterfront location might be relaxed, but our data protection definitely isn't.
That said, no system is 100% bulletproof. We do our best, but there's always some level of risk when you're sharing info online. We'll notify you ASAP if there's ever a data breach that affects your information.
You've got rights when it comes to your personal info. Here's what you can do:
Request a copy of what personal information we're holding about you. We'll get it to you within 30 days.
If something's wrong or outdated, let us know and we'll fix it right away.
Ask us to delete your personal info (though we might need to keep some things for legal or accounting reasons).
Unsubscribe from promotional emails anytime. There's a link at the bottom of every marketing email we send.
Request your data in a machine-readable format if you want to take it elsewhere.
Tell us to stop processing your data for specific purposes (like marketing).
To exercise any of these rights, just shoot us an email at reservations@igniswardfront.info or call (604) 555-8742. We'll need to verify your identity first, but then we'll get on it.
We don't knowingly collect personal information from kids under 13 through our website. Our services are aimed at adults making bookings, though obviously families with children are more than welcome to stay with us.
If you're a parent or guardian and think your child has given us their personal info, please reach out and we'll delete it promptly.
For guests under 18, we require a parent or legal guardian to make the booking and provide consent for any personal information that's collected.
We're located in Canada, and that's where most of your data hangs out. However, some of our service providers (like email platforms or analytics tools) might be based in other countries, including the United States.
When data goes across borders, it's subject to the laws of those countries. We make sure any international partners meet appropriate data protection standards and have safeguards in place.
If you're visiting from the EU or other regions with strict data protection laws, know that we're committed to providing similar protections regardless of where you're from. Your rights under this policy apply whether you're from Vancouver, London, Tokyo, or anywhere else.
We might update this privacy policy from time to time - either because laws change, we add new services, or we find better ways to protect your information.
When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top of this page. For major changes that affect how we handle your data, we might